Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the terms and conditions outlined below.

Order Fulfillment & Final Sale

Once an order has been fulfilled, all sales are considered final. After an order has been fulfilled, customers may not request a cancellation, refund, or return except in cases involving defective, damaged, or incorrectly shipped merchandise, or where otherwise required by applicable law.

Customers who wish to cancel an order or request a refund must contact us before the order is fulfilled. Once the order has been fulfilled and shipped, the order is considered final.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return request, you can contact us at support@yumraglobal.com.

Please note that returns will need to be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting and receiving approval for a return will not be accepted.

You can always contact us for any return questions at support@yumraglobal.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us as soon as possible after delivery and provide your order number along with photographs or other relevant information regarding the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products, personalized or special-order products, and personal care goods.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Opened or used products may also be ineligible for return where applicable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, if eligible, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without providing a justification, where required by applicable law.

As above, your item should be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law.

Refunds

We will notify you once we’ve received and inspected your approved return and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at support@yumraglobal.com.

Important Note

By placing an order with Yumra Global, customers acknowledge that orders become final sales once they have been fulfilled, except for defective, damaged, incorrect merchandise, applicable statutory consumer rights, or other circumstances expressly covered by this policy or required by law.