Shipping policy

Kinova Labs, we want your order to arrive safely, securely, and as quickly as possible. This Shipping & Delivery Policy explains how we process and ship orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please make sure your shipping address is accurate before completing your purchase. Kinova Labs is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

2. Shipping Times

For orders shipped within the United States:

Standard Shipping:
Estimated delivery within 3–7 business days after your order has been processed.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Available shipping options and applicable shipping costs will be displayed during checkout before you complete your purchase.

From time to time, Kinova Labs may offer promotional free-shipping offers. Any applicable shipping promotion will be clearly displayed at checkout.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation has been sent.

If your tracking information has not updated for several business days, please contact our customer support team for assistance.

5. Delayed or Lost Packages

Kinova Labs is not responsible for shipping delays caused by the carrier, severe weather, natural disasters, holidays, incorrect addresses, or other circumstances outside our control.

If your package appears to be lost or has not arrived within the expected delivery window, please contact us so we can help you investigate the shipment.

For packages marked "Delivered" by the carrier but that you cannot locate, please first check around your property and with household members or neighbors. You may also contact the carrier directly to request additional delivery information.

6. Incorrect Shipping Address

Please carefully review your shipping information before placing your order.

If you realize that you entered an incorrect address, contact us as soon as possible at [your customer support email].

We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include your order number and clear photographs of the damaged packaging and product so that we can review the issue and determine the appropriate resolution.

8. International Shipping

At this time, Kinova Labs ships primarily within the United States.

If international shipping becomes available, applicable shipping fees, customs duties, taxes, and other import charges may be the responsibility of the customer.

9. Contact Us

If you have questions about your order or shipping, please contact us:

Yumra Global

Email: support@yumraglobal.com

We’re happy to help with questions regarding order status, tracking, delivery, or shipping issues.